Templates > NPS surveys
NPS surveys

B2B NPS survey

B2B recommendation likelihood plus the reasons behind promoters and detractors, all the way to next-step intent.

Questions5 questions Use caseRecurring NPS measurement for B2B SaaS and consulting-style services
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Question preview

Question 1 Required

How likely are you to recommend our service to a peer in your industry or role?

NPS (0–10)
Not at all likelyExtremely likely
Question 2 Required

What is the main reason for your score?

Long text
Question 3 Required

Which factors drove your score? (Select all that apply)

Multiple choice
Features / service offeringCustomer supportOnboarding / implementation helpPricePartnershipROI / results
Question 4 Optional

What is the single most important thing we should improve?

Long text
Question 5 Required

How would you describe us to peers?

Single choice
Refer activelyRefer if askedEndorse but not referWould not endorse

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Simple NPS survey

A standard three-question NPS. Minimal respondent burden makes it easy to run on a recurring cadence.

3 questions