Templates > Customer satisfaction
Customer satisfaction

E-commerce post-purchase survey

Rate the post-delivery experience: product, shipping, packaging, and support. Drives repeat-purchase rates and review collection.

Questions8 questions Use casePost-purchase follow-up emails and product-review collection for online stores
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Question preview

Question 1 Required

How would you rate the product overall?

Star rating
Question 2 Required

How was the product quality?

5-point scale
Below expectationsAbove expectations
Question 3 Required

How was the delivery speed?

5-point scale
SlowSatisfied
Question 4 Required

How was the packaging?

5-point scale
PoorExcellent
Question 5 Required

Would you buy this product again?

Single choice
DefinitelyDependsProbably notNo
Question 6 Optional

What did you like about the product?

Long text
Question 7 Optional

What would you like to see improved?

Long text
Question 8 Required

May we publish your review on our site?

Single choice
Yes, under my real nameYes, under a nicknameNo

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