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Customer satisfaction

SaaS customer satisfaction survey

Measure SaaS product satisfaction across four axes — NPS, feature ratings, support quality, and improvement requests — with a 9-question structure. Built to detect churn risk early and inform feature roadmaps; well-suited to quarterly tracking.

Questions9 questions Use caseQuarterly customer-satisfaction checks for SaaS / B2B products; CS-driven churn-risk detection; decision input for the product roadmap
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Question preview

Question 1 Required

How likely are you to recommend our service to a peer in your industry?

NPS (0–10)
Not at all likelyExtremely likely
Question 2 Optional

What is the main reason for your score?

Long text
Question 3 Required

How easy is the product to use?

5-point scale
Hard to useVery easy to use
Question 4 Required

How would you rate the depth of features?

5-point scale
LackingSufficient
Question 5 Required

How would you rate our customer support?

5-point scale
DissatisfiedVery satisfied
Question 6 Required

Which features have been most useful? (Select all that apply)

Multiple choice
DashboardReportingAPI integrationTeam featuresNotificationsMobile supportOther
Question 7 Optional

What would you like to see improved or added?

Long text
Question 8 Required

Will you continue using our service?

Single choice
DefinitelyDepends on changesUndecidedConsidering cancellation
Question 9 Optional

Email for follow-up (optional)

Email address

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